How do I place my order?

To place your order, follow these steps :

Browse through our wide catalog of products until you find something you like, choose the relevant size (if you are not sure of the size, refer the size info to find the correct size) and click on the ‘Add to Bag’ button (you are eligible to add multiple products on your bag).

‘In my bag’, you can either choose to continue shopping or confirm the order.
Once the bag is all set, proceed to checkout, submit your shipping address, select the desired payment process and confirm your order.

How will I receive my Order?

We will ship your product on your mentioned shipping address. We have tie ups with reputed courier companies, so your orders will be delivered to your doorstep. All orders will be delivered in fully sealed packages to protect your goods and ensure that they reach you in perfect condition.

How will I get confirmation that my Order is placed successfully?

We’ll send an email with your order information to confirm and another email when your order is shipped out. However, the order will be accepted and sent to you once your credit card/debit card and address details have been approved and verified Sit back, relax and wait for your awesome tshirt to arrive.

I tried placing my order using my debit card/credit card/Net Banking. The order was not successful but my money got deducted. What really happened with my money?

Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days.
For assistance you can write to us at care@crayontee.com, we will be happy to help you out.

How should I check the status of my Order?

If you have a user account and were logged in while you placed your order, rest assured you can track the status of your order in your crayontee.com account .
Once your order is placed, we will send you confirmation of your order details over email. Again, once we dispatch your shipment you will be notified via mail. In case of any unusual event which delays your order, you would receive a special update from our end.
If you still have apprehensions, write to us at care@crayontee.com, and your issue will be addressed.

How do I cancel my Order?

You can raise cancellation request for items or orders by visiting the My Orders section.
After submitting the cancellation request has been accepted, we’ll send you a confirmation mail along with the refund details to the registered e-mail address.
If the order is already shipped, we wouldn’t be able to cancel it. However, you can refuse to accept the shipment and the amount will be refunded to your crayontee wallet within 24 hours of refusal.
If you have accepted the shipment, no worries, you can return the product and the amount will be refunded in your crayontee wallet once the product is picked
For prepaid orders, the refund amount will be added to the crayontee’s wallet.
In case your query is still not resolved, please write to us at care@crayontee.com. Our Customer Care representatives will be happy to help you

Is it safe to shop online if I make payment using net banking, Debit card or Credit Card?

All Credit Card, Debit Card and net banking transactions are processed over a secure encrypted connection.

What should I do if my payment fails?

Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking) and that your Internet connection is not disrupted in the process.
If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days For any further clarification, you can email us on care@crayontee.com

How does Crayontee Ship ?

We promise our patrons one of the best experiences of online shopping that is hassle free and reliable. We take care of all parameters that ensure your delivery reaches you in a sound state.

What is the delivery time period?

Delivery date is dependent on the product and delivery pincode. To check the expected delivery date for a product, please enter your Pincode in the box named ‘Check delivery details’ on the Product Page. Please note, actual delivery time may vary due to unexpected circumstances.

Do you apply any shipping charges?

We provide free shipping on all prepaid orders.

Return policy

In case of any issue or defect in any or all of the pieces of the Multipack/Combo products, you are required to return all the products. We do not accept return requests for the pack of Boxers.
All products purchased from Crayontee.com, except boxers and nightwear shorts, are applicable for return. Customers can return their order within 3 days of the order delivery.
All returns must be in unused condition with all original tags and packaging intact.
The refund amount will be credited back 24 hours after your product is picked as per the refund option selected by you during the Returns process.
To schedule a return, please fill in the Return Form which is available in the ‘My Orders’ section of your Crayontee Account. The Reverse Pick up facility is available on limited pincodes.
If you choose to self-ship your product(s), you are requested to pack the items securely to prevent any loss or damage during transit. For all self-shipped product(s), we recommend you to do it through a reliable local courier service.
Note: We do not have a exchange/replacement policy. You can return the product, and use the Crayontee wallet refund received against the returned product to place a new order as per your convenience.
The amount credited on return will be based on the price of the product at the time of purchase. Any change in the product price thereafter will not be considered. This is applicable on all offers and promotions, including Design of the Day.

Refund policy

What are the terms and conditions for refund?
You can ask for a refund against any of your order within 3 days of its date of delivery.
All refunds will be credited in your Crayontee Wallet as store credits which you can use to shop on Crayontee.com
If you are a guest user you will need to register with the email address which you had used to place your order to access wallet
For any other requests or queries regarding this, kindly write to us at care@crayontee.com

What are the rules for Courier charges refund?

Rs.100/- for shipment weighing upto 500gms (CUSTOMER HAS TO PAY).

Where should I return my product?

You could courier the product to us at the address mentioned below.

CRAYONTEE PVT. LTD

Sitai Plaza Gate No 130

Shop No 9, Talawde Tal Hawali Dist

Jyotiba Nagar, Talwade

Maharashtra 411062

I haven't received my refund yet. What should I do?

We update our customers through emails once we initiate the refund procedure.
If our last email states that we have initiated the refund procedure, kindly wait for the process to complete.
For queries you can write to us at care@crayontee.com .